1. Incoming Quality Assurance
- Control quality of incoming material through inspect cosmetic, dimension and function
- Control defect rate of incoming material and request supplier improvement
- Manage incoming material defect rate and control quality improvement of supplier
- Monitor incoming quality trend, improvement activity and report to management
- Control 4M change (Machine, Man, Material, Method) and quality improvement from suppliers
- Control and evaluate KPI and grade of suppliers
- Do audit and evaluation suppliers periodly and request to follow the quality requirements
- Make plan to support and evaluate suppliers to enhance quality control in order to response
requirements
2. Process Quality Assurance
The Process Quality Assurance (PQA) control process to ensure high quality product output.
PQA persion in charge have to build internal and external audit plan as well as coordinately cooperate with related department to follow plan built.
- Manage key technical parameters from systerm and give warning as soon as irregularities detected.
- Ensure that all quality requirement achived before new production phase.
- Manage 4M change (Man, machine, material, method )
3. Customer Satisfaction
Customer Satisfaction staff is working as information channel between factory with customer and partner about quality issue.
- Send daily, weekly, monthly quality report to customer.
- Inform to customer and get their approval about 4M change (Man, Machine, Material, Method)
- Control return material.
4. DPQA
New model quality assurance.
Review and verify new model failure FACA.
Work as Q-gate keeper to drive improvement activities of all failure from incoming, line issue, OQC, customer issue during development phase.
In NPI phase process line audit and build quality performance management.
Control BKM (best known method)
Customer daily & weekly meeting