Chào mừng đến với Công Ty TNHH Rapid Aid Việt Nam

•  Technical Support:

 Provide first-line technical support to end-users via phone, email, or in person.

 Diagnose and resolve hardware, software, and network issues.

 Assist with the installation, configuration, and updating of software and hardware.

 Provide after-hours support, as needed.

•  Hardware and Software Maintenance:

 Install, configure, and maintain desktops, laptops, printers, and other peripherals.

 Perform routine maintenance and repairs on computer systems and equipment.

 Replace or repair faulty hardware components.

•  System Maintenance:

 Assist with user account management.

 Install and configure operating systems and software applications.

 Apply system updates, patches, and security configurations.

•  Network Support:

 Assist in troubleshooting network connectivity issues.

 Monitor network performance and assist in optimizing network infrastructure.

 Set up and configure network devices such as routers, switches, and access points.

•  User Training and Documentation:

 Train end-users on how to use hardware, software, and systems effectively.

 Create and maintain documentation for IT processes, troubleshooting guides, and user manuals.

•  Security and Backup:

 Implement and maintain data backup and recovery procedures.

 Ensure systems are protected against viruses, malware, and other security threats.

 Monitor and respond to security incidents.

•  Inventory Maintain:

 Maintain an inventory of IT assets, including hardware, software, and licenses.

 Track and manage IT equipment requests and replacements

 

•  Support Production & Maintenance:

 Support Maintenance.

 Support Production.

 

•  Adaptability & Growth:

 Take on new tasks and responsibilities as business needs evolve.

 Contribute to process improvements and efficiency enhancements.

 Stay updated on industry trends and emerging technologies to enhance IT support capabilities.

Yêu cầu công việc

• Skills and Qualifications:

 Strong knowledge of computer hardware, software and operating systems.

 Windows 10/11.

 Microsoft Office / Microsoft 365.

 Exposure to networking concepts (TCP/iP, DHCP, DNS).

 Microsoft Business Central (Cloud) experience a strong asset.

 Power BI reporting experience a strong asset.

 IT certifications (ie: CompTIA A+, Network+) preferred but not mandatory.

 Prior experience with troubleshooting hardware/software (internship, personal projects, or volunteer experience acceptable).

• Job Type:

 Full Time.

 Permanent.

•  Work Environment/Physical Demands:

 Extended periods sitting/standing.

 Occasional lifting and carrying of up to 50lbs.

 Excellent interpersonal and communications skills, including the ability to clearly explain technical concepts to non-technical users (In Vietnamese).

 Intermediate English (written/verbal) proficiency.

 

• Schedule:

 8 hours.

 Day/Afternoon Shift.

 Monday to Friday and occasional weekends.

 Afterhours support as needed.

 Possible Overtime.

• Additional Pay and Benefits:
• Archiving SOP:

All original documents are to be archived by QA & controlled copies are to be submitted to concerned departments.

Phúc lợi công ty

• Lương và thưởng:

Lương cơ bản, phụ cấp.

Thưởng năng suất, thưởng lễ Tết (nếu có).

Thu nhập trung bình khoảng 6–7 triệu đồng/tháng (theo thông tin báo chí năm gần đây).

• Bảo hiểm và chế độ phúc lợi:

Được tham gia đầy đủ các loại bảo hiểm theo quy định (BHXH, BHYT, BHTN).

Nghỉ phép năm, nghỉ lễ theo luật lao động.

• Môi trường làm việc:

Môi trường làm việc sạch sẽ, an toàn, có các biện pháp bảo hộ lao động.

Công ty chú trọng công tác phòng chống dịch bệnh, bảo vệ sức khỏe người lao động.

• Hỗ trợ khác:

Có thể có hỗ trợ bữa ăn giữa ca, đồng phục.

Tổ chức các hoạt động công đoàn, sự kiện nội bộ (8/3, Tết Trung thu...).

• Cơ hội phát triển:

Được đào tạo công việc.

Cơ hội thăng tiến nội bộ (tùy theo năng lực và vị trí).